Miele Extended Warranty Terms and Conditions

Updated on: 30 Jul 2021

1. Validity

1.1     The contract is only valid after receipt of the contract fee. Contract fee will be charged on item basis.

1.2     The contract is non-transferable.

2. Services

2.1     During the contract period, Miele agrees to bear all repair or replacement costs in respect of defects in material or workmanship.

2.2     Should a machine be beyond economic repair, Miele reserves the right to reimburse customers the current value of their appliances for purchase of new appliance from Miele, which Miele’s decision shall be final.

2.3     Spare parts replaced during appliance repair become the property of Miele.

3. Duration

3.1     During the contract period, the warranty extension contract includes complimentary technical assistance by phone, cost of call out, labour and spare parts.

3.2     If Miele replaces the appliance or reimburses its current value, this contract becomes invalid. Contract fee will not be refunded.

4. Exclusions

4.1     Miele will not bear costs for repairs where appliance break down is due to the following:

  •    Non-compliance with safety regulations and warnings given in the operating instructions
  •    Faults caused by the user through operating errors or lack of care
  •    Inappropriate and/or commercial use
  •    Damage by the owner or third parties or external causes
  •    Incorrect installation
  •    Faulty repairs by the owner or third parties other than Miele
  •    Glass breakage and defective light bulbs
  •    Visual blemishes such as marks and dents
  •    Use of non-Miele accessories and spare parts
  •    Damage to accessories.

4.2     Miele will only bear repair costs carried out by Miele's own service staff or authorised service partners. If, during a service visit, none of the faults can be found for which Miele is responsible according to this contract, customers will be invoiced with call-out charges in accordance with prevailing rates.

5. Disclaimer

5.1     Miele disclaims any and all other express or implied warranties with respect to the appliance.  If any other warranties are imposed by law, then they shall be limited in duration to the term of this Contract. 

5.2     Miele specifically disclaims any and all liabilities, whether directly or by way of indemnity, for consequential damages, whether based on breach of contract, tort, strict or appliances liability, or any other legal theory. 

5.3     Miele’s liability to any person for damages arising from any defect in the appliance shall be limited to the “Standard Purchase Price”, which shall mean the tower of (i) the purchase price paid by the original purchaser and (ii) Miele’s standard list purchase price for the market in which the original purchase was made.

5.4     Miele shall be entitled to elect in its sole discretion to pay a refund of the Standard Purchase Price, and such payment shall fully discharge all of Miele’s liabilities to any person (whether for repair, replacement or monetary compensation) relating to the appliance.

6. Customer care

6.1     Customers are asked to call only Miele customer care for technical advice on solving problems and, if necessary, to arrange a suitable time for a service visit. Miele customer care service can be contacted Monday – Saturday between 9:00 a.m. and 5:30 p.m. on the following service number 2610-1025.

6.2     Customers are obliged to produce the contract issued in their name for the appliance to be repaired.

7. Use of personal data

7.1     Miele takes a conscientious approach to data protection. Your data will only be used for the purpose for which they are provided and to offer products and services information through direct mail, email, SMS and phone call as well as for market research and survey use.  We may also share your data with our authorized business partners who assist us in providing information and services, conducting market research and survey, collecting and processing data, under the control of our company.  Your data will not be transferred to any independent third parties for commercial use.  For enquiries and personal data amendments, kindly contact our customer care service at 2610-1025.