Miele will only exchange / refund a product within 7 days of the date of invoice.

All customers seeking a refund must provide satisfactory proof of purchase.

In situations where:
• The product is damaged (excludes packaging) or defective through no fault of your own;
• The product is incorrectly supplied; and/or
• The product varies in its description from the Miele website (or any sample provided).

Miele in its discretion may elect offer you a replacement or refund. Please choose carefully as Miele will not provide you with a refund or exchange if you simply change your mind.