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Removal Service Terms and Conditions

1. Seller’s responsibilities

Customers who purchase regulated electrical appliances, including washing machines, tumble dryers and refrigerators, as specified in the Producer Eco-Responsibility Ordinance, can request our company to provide free removal service in accordance to the Removal Service Plan endorsed by the Environment Protection Department, for the same type and quantity of used REE (only applicable to the same type of regulated electrical appliances, see Note 1).

2. Location

Any premises in Hong Kong.

3. When to make request

  1. When a customer signs the Record of Choice of Removal Service; or
  2. Customers can request removal service by calling us at customers’ respective points of purchase within 3 days after the transaction. Late request will be deemed as no requests for the removal service.
    • Miele Customer Service Center (for Miele Webshop order): 2610-1025

4. Timing of the removal service

  1. Miele will appoint ALBA Integrated Waste Solutions (Hong Kong) Limited to provide removal service of regulated electrical appliances to customers.
  2. Under normal circumstances, after the confirmation of removal service, at least 3 working days are required for arranging the removal service. 
  3. The old items at the customers’ designated locations will be removed on the date specified by the customers. (Removal service: Mon – Sat, 08:00-19:00)
  4. No removal service is available on Sundays and public holidays.

5. Remarks

  1. The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Customers can contact us for arrangement.
  2. The old items will not be returned once collected.
  3. The old items must stand-alone and be freed from other connections or obstacles. The removal service does not apply to the following cases, including: the old items have not yet removed the hose and wire, need to remove other objects in order to move the old item, the size of old item is larger than the kitchen or flat door
  4. If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff will have the right not to remove such items, and there will be no more free removal service for the customers.
  5. Customers shall give no less than 2 working days' notice in respect of any request for change of delivery time, date and/or place. 
  6. In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled. 
  7. The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.
  8. All personal data are for the purpose of arranging removal service for the old items only and the company shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486).
  9. In case of any disputes, the decision of the company shall be final.

Note 1

Washing machines - with a rated washing capacity not exceeding 10 kg, (Washer-Dryer machines included)
Refrigerators - with a total storage volume not exceeding 500 liters.
Stand-alone tumble dryers.

 

TREE-9 (01/2024)