Any premises in Hong Kong.

 3.  When to      
      make  
      request

 (a)   When a customer signs the Record of Choice of Removal Service; or 

 (b)   Customers can request removal service by calling us at customers’ respective 
         points of purchase within 3 days after the transaction. Late request will be 
         deemed as no requests for the removal service.

        - Miele Customer Service Center (for Miele Webshop order): 2610-1025

 4.  Timing of the 
      removal  
      service

 (a)   Miele will appoint ALBA Integrated Waste Solutions (Hong Kong) Limited to 
         provide removal service of regulated electrical appliances to customers.

 (b)   Under normal circumstances, after the confirmation of removal service, at least 
         3 working days are required for arranging the removal service.

 (c)   The old items at the customers’ designated locations will be removed on the 
         date specified by the customers. (Removal service: Mon - Sat, 08:00-19:00)

 (d)   No removal service is available on Sundays and public holidays.

 5.  Remarks

 (a)   The removal service may be different from the delivery and installation service. 
         The old items pending removal can be removed in advance or placed  
         temporarily at the premises for collection later as appropriate. Customers can 
         contact us for arrangement.

 (b)   The old items will not be returned once collected.

 (c)   The old items must stand-alone and be freed from other connections or 
         obstacles. The removal service does not apply to the following cases, including: 
         the old items have not yet removed the hose and wire, need to remove other  
         objects in order to move the old item, the size of old item is larger than the 
         kitchen or flat door

 (d)   If the old items have serious hygiene issues (e.g. rancid foods, presence of 
         cockroaches and ants, etc.), our staff will have the right not to remove such 
         items, and there will be no more free removal service for the customers.

 (e)   Customers shall give no less than 2 working days' notice in respect of any 
         request for change of delivery time, date and/or place.

 (f)    In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal 
         No. 8 or above, the removal service will be suspended and rescheduled.

 (g)    The company shall not be liable for any delay, suspension or rescheduling due 
          to traffic or adverse weather conditions or other factors.

 (h)    All personal data are for the purpose of arranging removal service for the old 
          items only and the company shall comply fully with the obligations and 
          requirements of the Personal Data (Privacy) Ordinance (Cap. 486).

 (i)     In case of any disputes, the decision of the company shall be final.