(a) The removal service may be different from the delivery and installation service.
The old items pending removal can be removed in advance or placed
temporarily at the premises for collection later as appropriate. Customers can
contact us for arrangement.
(b) The old items will not be returned once collected.
(c) The old items must stand-alone and be freed from other connections or
obstacles. The removal service does not apply to the following cases, including:
the old items have not yet removed the hose and wire, need to remove other
objects in order to move the old item, the size of old item is larger than the
kitchen or flat door
(d) If the old items have serious hygiene issues (e.g. rancid foods, presence of
cockroaches and ants, etc.), our staff will have the right not to remove such
items, and there will be no more free removal service for the customers.
(e) Customers shall give no less than 2 working days' notice in respect of any
request for change of delivery time, date and/or place.
(f) In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal
No. 8 or above, the removal service will be suspended and rescheduled.
(g) The company shall not be liable for any delay, suspension or rescheduling due
to traffic or adverse weather conditions or other factors.
(h) All personal data are for the purpose of arranging removal service for the old
items only and the company shall comply fully with the obligations and
requirements of the Personal Data (Privacy) Ordinance (Cap. 486).
(i) In case of any disputes, the decision of the company shall be final.